Green Square advises KADENCE INT’L on its sale to Cross Marketing Group (CMG)

We’re delighted to announce the sale of Singapore registered KADENCE INT’L, one of the world’s largest global independent marketing insight agencies, to Tokyo based, Nikkei listed CROSS MARKETING GROUP (CMG).
Employing over 350 people across 7 offices in Asia, US and Europe, Kadence was founded by Simon Everard, the Group Chairman, with a simple mission: to provide clients with inspiring insight, actionable recommendations and demonstrable ROI. During this time it has established a strong and highly collaborative network, offering both insight and fieldwork services to some of the world’s leading brands including Unilever, Samsung, Novartis and Accenture. This capability adds tremendously to CMG’s growth ambitions and allows each party to offer additional value-added services to their respective client bases. Green Square acted as advisor to the shareholders of Kadence throughout the process. Simon Everard, Group Chairman of Kadence, commented: “Green Square were extremely supportive and insightful throughout the process, from initial discussions through to exit planning and ultimately sale. They balanced the respective needs of the parties in a way that created the best possible deal structure for all involved, despite some challenging issues given it was cross-border and ultimately moved at a very rapid pace. Green Square were extremely professional, committed and constantly went the extra mile, whilst also managing to retain a sense of humour throughout. They were an absolute pleasure to work with and I would happily recommend them.” Andrew Moss, Green Square partner, commented: “Kadence’s well established global footprint generated a lot of interest from potential acquirers. We have thoroughly enjoyed working with everyone at Kadence over the years, from initial exit consultancy through to sale, and were delighted to be able to complete the transaction with CMG, a business which clearly represents an excellent fit and will greatly assist Kadence’s future global growth.” About Green Square Green Square Associates Ltd is an independent corporate finance and business advisory firm focused on the media, marketing services and technology sector. Since its launch in 2008, Green Square has completed a significant number of successful sale transactions and growth consultancy projects for agencies, ensuring its clients receive full value for their businesses and a strong foundation for future success. About Kadence Founded in 1992 by current Chairman Simon Everard, Kadence International has offices in the US, UK, India, Malaysia, Singapore, Indonesia, China, the UAE and Vietnam. The company has enjoyed strong growth throughout the years and was one of the largest independent research groups with turnover of US$27m. Kadence provides clients with access to mature as well as emerging markets. Its B2B heritage and extensive B2C experience enables it to impart a unique perspective to clients, who include some of the biggest brands in the world. About Cross Marketing Group (CMG) CMG is a major player in the Japanese market research industry with an existing presence in Japan, Singapore, China, the US and India. With its research, IT, and mobile solutions offerings, CMG will leverage Kadence’s strong brand presence across the US, Europe, Middle East and Asia.

Publicis-Sapient buyout analysis: The deal no one saw coming is about reach, not scale.

Wow – nobody saw that one coming. It’s not every Monday morning one wakes up to discover that one of the biggest deals in the history of advertising has just been agreed, and kept so secret. The first most of us knew about this was a piece on the Wall Street Journal’s site yesterday evening (Sunday 2 November). What am I talking about? As everyone should now know, Maurice Levy’s Paris-headquartered Publicis Groupe has agreed to buy (or merge with, depending on you point of view) US-based Sapient for $3.7bn – in cash.
According to reports, the boards of both parties have agreed “unanimously” to the merger/takeover, so it looks a done deal. Once the paperwork is signed, Sapient will be delisted from the NASDAQ and subsumed into the Publicis Groupe (although Sapient co-chairman and CEO Alan J Herrick will become CEO of a new entity, Publicis.Sapient, which will also include Publicis’ existing digital businesses). That $3.7bn is a huge sum, and represents a massive premium. Reported profits for Sapient last year were only $86m on turnover of £1.36bn, although Bloomberg’s market analysis was more flattering, indicating a normalised EBITDA of $160m. But whichever way you look at it, it’s a huge premium – in fact, it’s a doubly huge premium, because Sapient’s market value just before the deal was announced was $2.46bn. So Levy is in effect paying one-and-a-quarter billion dollars more than the market thinks it’s worth and almost three times turnover. Sapient is a very good company; it’s been in the digital space since prehistory (1990!), employs some of the best suits and creatives in the business and has great clients like Audi, Coca-Cola, M&S and Target on its books. But is it worth a premium of about 44 per cent on the shares? And why has Maurice paid so much, and what does it all mean? First of all, to turn to the second question, it means that there will be no revisiting of the failed Publicis/Omnicom merger (if it was unlikely before, it’s impossible now). When the “Publicom” deal collapsed back in May, many of the merger’s critics (who were numerous, and very vocal) said that it was all about ego and legacy-building and nothing to do with adding value for shareholders. Over the past six months, as the dust has cleared and there’s been time for calm reflection, it’s becoming clear that there were actually some legitimate reasons for considering the merger, even if it was too unwieldy and there were too many cultural differences to overcome. The two good reasons for the deal were, from Omnicom’s position, to increase its capability in digital and, from Publicis’ side, to increase its presence in the US, where it has never been particularly strong. Despite the rise of China and other territories, the US is still the biggest and most important advertising market of all. In acquiring Sapient, Publicis now has an enormous bridgehead to build its business in the US and, more importantly, it can do it digitally, which is really what matters. Publicis’ acquisitions in digital over the past two or three years have been very canny, if a tad expensive – LBi, $450m; Rokkan, $575m; Rosetta, $575m; Razorfish, $530m; Digitas $1.3bn; plus Chinese social media agency Nettalk for an undisclosed sum, but likely to have been in eight figures. Now, it could be argued that Publicis has already got very good digital capability Stateside with the likes of RGA and Rosetta, and that this deal is just more of the same. There’s something in that, but I think Levy is thinking more long term – and I’m not just talking about his desire to leave a legacy when he steps down in the next two or three years. What he’s really thinking about is parking his tanks on the digital lawn. I’m willing to be corrected, but I believe that Sapient’s digital unit, SapientNitro, is the largest shop remaining outside one of the big international groups. As prizes go, it was just about the most glittering one still up for grabs; this morning Levy called it “the crown jewel in the quest for digital business”. And it will fit in very nicely with its existing digital businesses, Razorfish RG, Rosetta and Digitas LBi, creating a real digital behemoth that will have Omnicom, WPP and IPG fretting and, perhaps, looking around for properties of their own. However, I’ve no doubt that Sir Martin Sorrell will say that he is sticking by his strategy of making organic acquisitions in new spaces and in new territories, as he did when the Publicis-Omnicom merger was announced last year What’s really interesting about this deal for me though is the thinking it represents. In a world and an industry increasingly disrupted by technology, it’s long been assumed that everyone had to attain scale to survive – hence the rash of M&A and consolidation activity we’ve seen over the past decade. The Publicis-Omnicom merger was, to a degree, all about scale: being the biggest agency with more of the best people with the biggest blue-chip clients. But building an entity of that size was always going to be fraught with political and cultural dissonance, client conflicts, regulatory hurdles and infighting. So, while scale is an important factor in Publicis’ thinking here (consolidation should save it about $50m a year in costs), I think reach is more important. In business, scale and reach are two different things. In marcomms, it’s about putting your clients where their customers are and, at the moment, when said customers are going to be most receptive and responsive to messages. It’s all about helping your clients get to, and grow in, new markets. So, while Publicis.Sapient will be the world’s largest digital agency ($8bn in revenues, 75,000 people worldwide), it will also have the widest reach – in all the world’s important markets, strong in all digital channels and disciplines including mobile – together with a client book full of companies both strong in digital marketing and requiring a helping hand. It can help clients move into new areas: Pubicis’ digital agencies could prove particularly attractive for, say, Chinese brands wanting to break into America and Europe, and help them cut or consolidate costs. When scale and reach are combined, you have power. And as the likes of Google and Facebook try to lure clients away from agencies in order to deal with them directly and grab a larger slice of the marcomms pie, Publicis is now in a better position than arguably anyone else to stand up to the aforementioned tech giants. Sapient has always been strong on strategy, and this could in the long term be Publicis’ ace in terms of building new business and boosting its revenue streams. As I’ve argued before, in a digital world creative is in danger of being seen as a commodity, while strategic thinking is highly valued by clients looking to cope with the digital revolution. Some time ago, Levy told investors and the media that he wanted 50 per cent of Publicis’ revenues to come from digital by about 2018. In its third-quarter results announcement last month, Levy announced the figure was 41.6 per cent. After snapping up Sapient, some observers reckon that this target could be met as soon as next year – three years ahead of schedule. This means that while Publicis is not the largest global agency group (WPP still holds that trophy) it is best-placed to survive in an increasingly digital and increasingly mobile world.

Green Square advises Less Packaging Company on its sale to DS Smith plc

We’re delighted to announce the sale of the packaging consultancy Less Packaging Company to London Stock Exchange listed packaging and recycling group DS Smith plc.
This transaction brings significant consultancy expertise to DS Smith in a world where packaging reduction and more environmentally sound logistics are becoming key. As a packaging business itself, DS Smith is leading the charge in terms of being more consultative to help its clients use less, not more, packaging and resources. Less Packaging is a leading innovator within the global packaging market and will continue to operate from its offices in Bishops Stortford, Hong Kong and New Delhi whilst exploring expansion opportunities in the US. Green Square acted as advisors to Less Packaging Company and its majority shareholder, Writtle Group, throughout the process. Andrew Moss, Green Square Partner commented: Less Packaging’s proposition and vision was perfectly aligned to that of DS Smith plc. Its acquisition accelerates its desire to offer world-class strategic end-to-end packaging consultancy to its clients, while allowing Less Packaging access to its international reach. It also creates an opportunity for the founders to pursue their passion for reducing the amount of packaging in the world. It has been a pleasure to work with them and feel the enthusiasm for their vision and their company.

Green Square advises pd3 on Management Buy Out

We’re delighted to announce the management buy-out of creative agency pd3.
Working with both the founder, Paul Tully, Head of legal Lamia Tully, and Creative Director, Cat Botibol in a collaborative context, Green Square was able to put together a transaction that allowed Paul to realise value and exit the business with Cat taking over as majority shareholder and CEO. Green Square acted as advisors to pd3 throughout the MBO process. Paul Tully, Founder, pd3 commented: Working with Green Square on pd3’s MBO was a fantastic experience. Green Square are entrepreneurial, fast acting, clear and straight to the point. Tony managed the transaction smoothly and efficiently. A deal that could have been complicated was transformed into an interesting and exciting process. One of Tony’s many strengths is being able to bring two parties, who sometimes have opposing interests, to reach a sustainable and satisfactory agreement for both. His leadership skills and formidable drive ensured that all parties involved, including their various advisors (lawyers, accountants, etc.), worked in such a synchronicity that the process of pd3’s MBO was completed swiftly and to both parties’ satisfaction. Should we ever need assistance in a similar transaction, we will definitely instruct Green Square again to represent our interests. We can highly recommend Green Square for any individual or company who is interested to obtain a deal that is excellent value for money, fast tracked process, fair and amicable. Cat Botibol, CEO and Creative Chief, pd3 commented: After 10 years of working together, Paul and I were both keen to ensure that the MBO allowed us both to realise our commercial and personal goals whilst retaining our friendship. Green Square mediated our negotiations in a fair and unbiased way, and successfully helped us to achieve both of those things. Tony was instrumental in our negotiations, and I personally appreciated his agile and clever thinking, the down to earth straight talking and his sharp sense of humour. I highly recommend them and guarantee that you’ll miss them when it’s all over. Tony Walford, Green Square Partner commented: MBO processes don’t always run smoothly. Although everyone wants it to happen, there are always times when personal agendas can intrude. It was an absolute pleasure to work with Paul and Cat on this transaction as both parties were very understanding of each other’s objectives and the outcome fulfilled both their expectations. pd3 is a great agency with a solid legacy and a great future ahead of it. We wish Cat every success in her journey. About pd3 pd3 uses content and experiential marketing to help brands grow culturally and commercially. With clients including O2, Deezer, Dr. Martens, Sony Playstation, Nike, Victorinox and Ray-Ban, the agency creates stand-out brand marketing campaigns, immersive live experiences, partners brands with culture and entertainment, activates sponsorships and develops video content and social media campaigns, all of which help brands to create authentic emotional connections with their customers.

With a hat-trick of acquisitions, WPP is stealing a march on its rivals in Brazil

Back in 2001, an economist named Jim O’Neill wrote a paper for Goldman Sachs in which he coined a brand-new acronym – the BRIC economies. Since then, of course, said acronym has come into widespread daily use as a symbol of the apparent shift in global economic power away from the developed G7 economies towards the developing world, specifically Brazil, Russia, India and China. Predictions about the future power of the BRICs vary wildly, but at some point – nobody can agree quite when – it seems reasonable to assume that, given these four countries comprise 25 per cent of the world’s land surface and 40 per cent of its population, that they will eclipse the US, Japan and the EU.
Of the four countries, the one that is perhaps easiest for us in “the developed West” to understand is Brazil. China is wildly successful, but is a highly centralised, controlling state. Russia has a touch of the lawless Old West about it while India, although more open and democratic, is chaotic. But Brazil is a relatively stable Western-style democracy, rich in human and natural resources, with European colonial roots and a Romance language (Portuguese). Although it does have its fair share of problems, it does have enormous potential. So it’s perhaps no surprise to learn that that most canny of marcomms investors, Sir Martin Sorrell, has been investing quite heavily in the South American giant recently (Brazil is also WPP’s eighth-biggest market globally with sales of more than $650m a year) – in fact, WPP has bought no fewer than three Brazilian agencies in as many weeks. All of them are in growth areas, in keeping with WPP’s oft-quoted business strategy. The most recent was in the area that will be the fast-growing and most hotly-contested of the next few years – data. Kantar Health, WPP’s wholly-owned global healthcare consulting firm, acquired Focus Assistência Médica S/S Ltda. and Classe Assistência Médica S/S Ltda. (we’ll call it “Evidências” for brevity), a leading healthcare research company based in the South-Eastern cities of Campinas and São Paulo. As ever with WPP, the details of the deal have not been disclosed, but Evidências’ unaudited revenues for the year ended 31 December 2013 were approximately 5.8 million Brazilian Real (about £1.5m) with gross assets of approximately 0.9 million Real (£223,000) at the same date. So not a huge deal in all likelihood, but an important one. Founded in 1998, the company employs 22 people and provides consultancy and research services in pharmaco-economic studies and analysis, local dossier submission packages, professional writing, market access and training. It works with all segments of the Brazilian healthcare market, including health insurers, government bodies, hospitals and providers, and pharmaceutical and medical device manufacturers. WPP says in a statement: “The acquisition expands Kantar Health’s presence in an important fast-growth market and provides the company with new capabilities in cost effectiveness and budget impact economic models. It also continues WPP’s strategy of investing in fast growing markets and its commitment to developing its strategic networks throughout the dynamic Brazilian market.” What’s also interesting is how WPP has been slowly reinventing Kantar – once the “market research” unit of WPP, it is now moving towards a consulting, insight and data analytics model – or, as the group calls it, “[our] data investment management division”. With the data and pharma boxes ticked, we move on to digital and mobile. JWT, one of WPP’s biggest global ad networks, bought a majority stake of Cairos Usabilidade Eireli (known as “Try”), a user experience agency in Brazil that designs and develops custom web, mobile, desktop and touch-enabled applications. Try’s unaudited revenues for the year ended 31 December 2013 were approximately 2.5 million Real (£620,000). Again, not a huge acquisition, but Try does have a very good client book, including a number of successful Brazilian and international businesses such as Itaú Bank, Porto Seguro, Electrolux, SKY, Serasa-Experian, Havaianas, Prontmed, and Kate Spade. Founded in 2003, the company employs 22 people and is based in São Paulo. Try provides consultancy to their clients in user experience, interaction design and prototyping – so again, it is more than “just” an agency. Sir Martin’s third September Brazilian acquisition was another JWT deal, this time in another important market – search. Internet penetration in Brazil lags behind many developing economies – it’s just 45.6 per cent – so there is plenty of growth to be had in search, and search engine marketing lags behind other territories. So the announcement of the acquisition of a majority stake of Mídia 123 Serviços de Publicidade Via Internet Ltda. (better known as “Blinks”), a leading search engine marketing agency, was another indication of the holding group’s seriousness about becoming a major force in Brazil. Blinks’ unaudited revenues for the year ended 31 December 2013 were 11.2 million Real (£2.8m) with gross assets of approximately 3.3 million Real (£819,000) at the same date, making it the biggest of the three acquisitions Clients include local companies Bom Negócio, CVC, Netfarma, Giuliana, and Sem Parar. As well as more familiar names like office supply giant Staples. Founded in 2009, the company employs 81 people and is based in São Paulo. Blinks specialises in sponsored-links campaigns and other performance-based advertising. As internet penetration in Brazil grows, brands and companies will have to focus on effective search-engine marketing (SEM) to achieve the best search engine rankings. As a result, clients are increasingly turning to established SEM solutions, such as those provided by Blinks, to play a strategic role in maximising their internet presence and the all-important return on investment; and, by coming to the party relatively early, WPP has stolen a lead on its rivals.

Green Square advises Bridgethorne on its sale to Ceuta Holdings

Green Square is delighted to announce the sale of category management, shopper marketing and analytics consultancy Bridgethorne Limited to US VC backed Ceuta Healthcare Group.
Founded in 1997, Bridgethorne delivers its services via three core routes – consultancy, outsourcing and capability training for some of the world’s best known FMCG, retail and healthcare brands, including Tesco, Johnson & Johnson, Coles and McCormick. In joining Ceuta, Bridgethorne brings strong strategic insight to Ceuta’s expansive network field sales, marketing and logistics operations. The Ceuta Healthcare Group is the leading international outsource partner within health and beauty brand building and field sales. Ceuta markets and distributes globally for client partners ranging from start-ups to large multinationals. Green Square acted as advisors to Bridgethorne throughout the process. John Nevens Bridgethorne commented: Our historical experience of corporate advisors had not been altogether positive, so when we were approached by a potential acquirer we had to think long and hard about who we appointed. We had met Green Square a couple of years earlier and were impressed by their approach and the fact we had access to the main guys all the time. Our decision to appoint them proved to be an extremely positive one. A combination of their expertise and knowledge of marcomms deals ensured they added significant value to the outcome, both financially and in terms of the deal structure, enabling us to close our deal with all parties very happy. Ceuta commented: The addition of Bridgethorne to the Ceuta Group of Companies, enhances the added value services we offer to our clients. With over sixteen years’ experience in Category Management, Shopper Marketing and Account Management, supported by leading edge, tried and tested tools, and processes, Bridgethorne aim to help clients products and categories grow…a real ‘win-win.’ Tony Walford, Green Square Partner commented: Bridgethorne’s deep insight into category management and shopper marketing will bring strong, relevant technical support and expertise to Ceuta’s field marketing teams enabling them to be better prepared and positioned to sell more. We very much enjoyed working on this transaction, not least being challenged to deliver a much higher level of service and skills than the Bridgethorne team had experienced elsewhere, something we are proud to have achieved to great effect.

The Telegraph – SME Masterclass: How to deal with difficult customers. Tony Walford interviewed by The Telegraph

All customers are not created equal and sometimes they can be more trouble than they are worth. Here’s how to deal with the difficult ones:
1. Decide what the problem is. Work out exactly why they are difficult. Is it because they take up so much of your time with endless demands? Is it because they don’t pay enough for the service you are offering them? Is it because they are rude or abusive to your staff, or continually want what you cannot provide? Once you have pinpointed the problem, the solution will become more obvious.Tony Walford, partner at Green Square business consultancy says: “Look at why they are driving you crazy. If it is because your business hasn’t delivered what you said they were going to do, then you need to address that and rectify it.”2. Listen to them. Treat any criticism as useful feedback. Unless they really are completely impossible, take note of what your difficult customers are saying. If you are fed up with customers asking for products or services that you don’t provide, ask yourself why you don’t stock them. It could be that you have missed a gap in the market. If they are asking for more than you think you have agreed to, it may be that the original contract was not sufficiently precise or well worded.3. Work out what they are really worth to your firm. This is not just about calculating how much money they spend, it is about how much of your firm’s time they take up. Then ask yourself, is the gain really worth the pain? Difficult customers can not only sap your energy as you spend all your time trying to please them and attend to their every need; they can actually do irreparable harm to your business by diverting your attention away from the good customers who might have been willing to spend a lot more money with you if only you hadn’t been so preoccupied elsewhere. 4. Bigger is not always better. And don’t spare your biggest customers either. Indeed sometimes your biggest customers can be the worst culprits, because their size and negotiating ability means they are likely to have hammered out a tough deal with tight margins in the first place, and because there can be a tendency of firms to put the needs of bigger customers before those of smaller customers who might actually be making you more money. Yes it can be hard to lose a big revenue client, particularly if your industry is ranked by revenue, but ultimately it is profits not turnover that counts. 5. Decide if you could put up with their demands if they paid you more. If the answer is yes, arrange a meeting and tell them you are sorry but you need to increase your prices in order to be able to service their needs. That way you either get them at a better margin, or they go elsewhere and the problem is solved. If the answer is still no, tell them and make it clear that your decision is final. Walford says: “Sometimes you get tricky customers and no matter what you do for them it is not good enough, or they are just nasty. You really have to sit down and say this isn’t working for us, we are working to the best of our ability but we don’t think this is a great relationship so we should call it a day.” 6. Take positive action. Don’t attempt to drive unprofitable customers away by simply ignoring them and giving them increasingly poor service. Customers talk to each other – if you give one customer the cold shoulder word will get around and your reputation will suffer and you may find yourself losing more customers than you had planned. 7. Support your staff. Often it is your employees who bear the brunt of rude or horrid customers, so make sure they know you are on their side and are prepared to stick up for them, otherwise you will end up with a seriously disaffected workforce as well. Listen to their suggestions about how best to deal with the situation and offer them the option of handing over the client to a colleague to deal with instead. Walford says: “Support your staff otherwise they will get demotivated because they are being forced to work with people they don’t want to work with. If one of your staff is being bullied by a client or being treated badly, ask them what they want to do and if you can, involve them in reaching a solution.” 8. Pass it on. If the service your customer wants is no longer the kind of service you offer, recommend them to a competitor, and tell the competitor you are doing so. Don’t send them customers from hell though, as they may one day return the favour.

Apple and Beats: What Apple gains from the biggest deal in its history

After a month’s worth of rumour and speculation, Apple finally confirmed its purchase of the Beats headphone and streaming business (or, to give it its full name, Beats Electronics) this week for a staggering $3bn (about £1.85bn). The deal, which is expected to be completed before the end of the year, is made up of $400m in Apple Stock and $2.6bn in cash. Although not entirely unexpected, the deal has got many in the M&A world scratching our heads. Why would the world’s biggest technology firm pay three billion dollars for a maker of blingy headphones? Of course, in this sense, it’s a classic Apple move – something that leaves tech scene observers rather bemused, and Apple’s rivals rather fearful.
This is by far and away the biggest acquisition Apple has ever made in its 38-year history. It has always preferred to develop products in-house and its acquisitions have in the past been small – no more than a few hundred million dollars. Before this, its biggest buy was NeXT Computer in 1997, for $400m (about $760m in today’s money). But the deal is actually small beer for Apple, which is sitting on a cash pile of more that $150bn. But this particularly deal is, I think, indicative of Apple’s ability – even post-Jobs – to think long term and potentially disruptively (as it did with the iPod, iPhone and iPad). This is about much more than headphones or speakers, which Beats also sells. Apple is, through its iTunes store, the world’s biggest music retailer. But its dominance was built over a decade ago in offering the ability to purchase an approved digital music download. Now the model has changed. The rise of smartphones, tablets and systems such as Sonos, coupled with faster broadband, has enabled music streaming providers such as Spotify, Napster and now Google Play to thrive. Streaming is – outside of a small but vocal community devoted to physical formats such as vinyl – the new way to consume music. Why own music when you can rent it? The same thing goes for streamed media products, such as Netflix and LoveFilm, which have largely killed off high-street video rental stores. Apple has tried to get into streaming before, with Ping and iTunes Radio, but has never quite cracked it, and now has to play catch-up with the likes of Spotify and Pandora. It has been marginally more successful with Apple TV (again, via iTunes), but this service is commonly perceived as being behind LoveFilm or Netflix. Now, playing catch-up is not something Apple likes to do. But at a stroke it has acquired a number of things. First of all, it has acquired the world’s most high-profile headphones brand. Beats by Dr Dre may not meet the standards demanded by audiophiles, but they are definitely the ‘phones to be seen with, and they carry a huge amount of brand equity. They are, particularly among a young demographic willing to shell out cash for this kind of thing, “cool” – a patina which Apple itself may have lost over the past few years as its products became more ubiquitous; they are beloved, and used by, high-profile music and sports stars, who provide crucial brand endorsement. Beats ‘phones are also premium-priced, high-margin products in an increasingly commodified tech hardware market. In fact, the company had revenues of $1.2bn last year. As well as a brand, Apple is also buying “talent”, always an important factor in any acquisition. In this case the talent is Dr Dre (himself a brand) and perhaps more importantly, legendary producer/music mogul Jimmy Iovine, the man who helped turn Bruce Springsteen, Meat Loaf and Lady Gaga into megastars. And finally, Apple is buying into streaming; Beats doesn’t just make headphones, it also launched a US-only music subscription service, Beats Music, in January this year. In the first quarter of 2014, it attracted about 250,000 paying users (this is way, way behind Spotify’s 10+ million subscribers). But one of the things that differentiates Beats streaming from, say, Pandora or Spotify, is that it is based on a “curation” model, rather than computer algorithms. Now algorithms can be wonderful things (where would Google, and the rest of us, be without complex algorithms?) but one thing they are not is human. And with something as human, as subjective, as musical taste, they fail dismally. Either their recommendations are annoyingly random, or else they are completely inappropriate. Tastes these days tend to be more eclectic than they used to be, but there is no real reason why fans of Bring Me The Horizon would want to listen to The Eagles or folk-rocker Jack Johnson – which has been the kind of disconnect that plagues all algorithmically-driven music services, and Apple’s in particular. Beats Music can be launched internationally and could become the market leader. And, given that there is a generation for whom the idea of paying for music is anathema, and for whom the idea of listening to ads in return for freebies is near second-nature, there is the possibility of an advertising-funded streaming service which, given iTunes has well over 600 million users, could easily eclipse Spotify’s 40 million registered users. In short, Beats/Apple could become to streaming what iTunes is to downloads. Most importantly of all, it seems that the deal has the near-unanimous support of the music industry (in effect the big three international conglomerates, Universal, Sony BMG and Warners). Record companies love streaming, because they get to keep ownership of the music, rather than having to worry about easily-hacked DRM protocols or people passing on digital files. The “biz” knows and (to a degree) trusts Apple: it’s been dealing with the Cupertino behemoth for almost 15 years, and in the spirit of “better the devil you know”, would rather deal with an established company than an upstart. It knows that while Apple may play hardball, based on its past record it guarantees sustained and sustainable long-term income. So, what does this mean for the world’s most valuable tech company? As I mentioned earlier, Apple is always the kind of firm to do the unexpected; it doesn’t always get things right, but when it does, it changes entire industries. I think this will be another game changer for Apple and for the music industry. There are strong rumours that Apple may be about to unveil some sort of “smart home” system (perhaps as early as next month’s Apple World Wide Developers’ Conference) that will allow you to control a huge range of home devices and services from an iOS device, and music streaming will play an important part of this planned iOS-centric world. And one more thing – although it is sitting on a $150bn cash hoard, Apple’s traditional revenue streams are starting to decline. It will need to start spending more of that money to get revenues growing again, otherwise shareholders will start demanding some of that dosh for themselves. I think we will start seeing Apple embark on a spending spree that will put Google and Facebook’s cash-flashing of the past few months in the shade. After all, albeit I say this with my tongue firmly in my cheek, this is a company that could buy up Sony, WPP, Omnicom, Publicis, IPG, Dentsu, Havas, Panasonic and Hewlett-Packard with money to spare… exciting times ahead, methinks.

Green Square advises ISP on its sale to Sovereign Capital

ISP is the one of the largest independent foster care agencies in the UK with over 300 children in care across seven centres. It offers a unique integrated model of therapeutic foster care, specialist education, contact centres and leaving care. Run by a team of eight, many who were nearing retirement, the time had come to seek a partner who could further assist ISP to develop its holistic care offer.
Sovereign Capital is the most active UK private equity investor in Healthcare Services and has committed around £275m of capital to a diverse range of service-based healthcare businesses providing care for those with learning disabilities, mental health issues or complex needs; residential care and domiciliary care, as well as independent fostering agencies. In acquiring ISP, Sovereign subsequently launched Partnership In Children’s Services (PICS) comprising ISP, Fosterplus, Orange Grove and Clifford House. Combined, PICS is a business providing care for over 1,100 children of which ISP values have been crucial in forming a steer and best practice. Green Square acted as advisors to ISP throughout the process. Ian Butler, Chairman, ISP commented: Green Square have been fantastic. Their calm determination was as important in winning our confidence as their undoubted expertise. We are not the easiest bunch to work with and we don’t place our trust in anyone lightly. Our faith in them has been more than repaid. They were real stars. Sheila Patel, Director, ISP commented: A big thank you to Green Square and Andrew for excellent advice, patience and guidance throughout. Speaking for myself I felt safe when you guys were around and appreciated your honesty and ‘simple explanations’! Andrew Moss, Green Square Partner commented: ISP’s core values, expertise, fantastic staff and management provide the best outcomes for children in the sector. This was why it was so highly desired and ultimately formed the cornerstone that would underpin the expansion of the PICS Group. It was a challenge to take the business from the Charity sector through to profit and Private Equity ownership, but the management team, who were a pleasure to work with, saw that its long-term objectives would better be served within a larger Group. About ISP ISP is a fostering agency founded in 1987 by a small group of foster carers in Kent who were working with difficult-to-place teenagers. Having recognised the need for an integrated programme of care and specialist services for young people, they set up ISP as an independent organisation. About Sovereign Capital Sovereign Capital is a UK private equity ‘buy and build’ specialist. Established in 2001, Sovereign invests in UK based companies in the support services, education and training and healthcare sectors. Its key mantra is to commit up to £50m in each acquisition to increase capacity and facilitate growth. Sovereign has completed over 240 buy and build transactions.