‘It’s rather sad’ – M&C Saatchi exodus leaves more questions than answers, Tony Walford quoted in The Drum

What’s next for beleaguered M&C Saatchi is the question now being asked after the resignation of the agency’s co-founder and three fellow directors in a shock move many have described as a “sad” ending to the advertising mogul’s career. Yesterday (10 December) Lord Maurice Saatchi resigned from the agency alongside board directors Lord Michael Dobbs, Sir Michael Peat and Lorna Tilbian following a year of profit warnings, lost clients and a “cock-up in the accounts department”. Defiant chairman Jeremy Sinclair vowed the business was “determined to restore the operational performance and profitability” and has started a process to reconstruct the board with new independent directors who will have “a mandate to conduct a full review of all aspects of our governance”. Sir Martin Sorrell began his advertising career at Saatchi & Saatchi (the unrelated creative shop later acquired by Publicis) in 1977, under brothers Charles and Maurice. The ex-WPP chief, now founder of S4 Capital, simply said of his former boss’s departure: “It’s rather sad really.” It’s a sentiment echoed by others in the industry. Ollie Latham, planning director at VCCP said: “This is such sad news. Lord Saatchi always smiled and waved when you passed him in the hallways. He set up a poetry foundation in memory of his wife. He is an advertising titan who deserved a much better end to his career.” Saatchi’s departure comes after a devastating year for the self-declared ‘biggest independent creative agency in the world’, which after being established nearly 25 years ago now operates in almost 30 markets and owns the likes of Lida, MCD Partners and The Source. In August, PwC discovered a series of historical “misstatements” in the company’s accounts, including an “overstated accrued income” of £2.6m. Last week, it issued its second profit warning when it revealed an £11.6m hole in its earnings. Clients have also fled, with NatWest, which contributed a significant chunk of revenue, recently moving its advertising account to The&Partnership resulting in a round of voluntary redundancies. It will now fall on chief executive David Kershaw, founding partner Bill Muirhead, chief financial officer Mickey Kalifa and finance director Andy Blackstone to turn the ship. Sources told The Drum Kershaw intended to resign but was persuaded to remain. All past and present directors have declined to comment. Tony Walford, a partner at corporate finance consultancy Green Square, said the company line on the proposed reforms and reasons for Saatchi’s exit have left more questions than answers. “The resignations are over the proposed reforms in respect of governance and the restructuring around this. What we don’t know is whether they felt the proposed restructuring is too stringent, isn’t strong enough, because they don’t like what is being proposed from an operational point of view or because maybe they wanted David Kershaw to go,” he said. “We have to wait to see what else comes out over the coming days (I’m sure there will be a lot) that will put things into more perspective.” While the latest personnel exits might not be felt on a day-to-day basis when it comes to client management or delivery, it has sent a signal to the market that the departing quartet were unwilling, or unable, to provide solidarity during the most challenging period in the agency’s history. After voting with their feet, M&C Saatchi’s share price fell almost 6%. “A completely leftfield thought could be they are looking to take advantage of the collapsed share price by raising private equity money and taking it private,” suggested Walford. “Maurice keeps his baby, much less governance and public scrutiny as a private company and, if the share price falls further, it could be a bit of a bargain (although quite an expensive thing for Maurice to do if the price drops again due to their departures, given the 4.5% shareholding he already has). That said, Lorna’s prior banking background would certainly help facilitate something like this.” Meanwhile, rumours have quickly swirled in ad land that another buyer might be ready to swoop in and snap up the bruised advertising group. City traders have posited that Accenture Interactive could make a £70m play in a bid to build out its own sports marketing and sponsorship offering through M&C Saatchi’s Sport and Entertainment agency. “They’ve literally had the perfect annus horribilis – the accounting disasters, loss of an anchor client and now this,” surmised Walford. “Thus it’s really hard to predict what the future will hold. David Kershaw must be desperate to see the back of 2019.”

Green Square at “Boom or bust in the new world order? Provoking thoughts on the agency future” panel event

Tony Walford was delighted to join leading industry figures at Kemp Little and The Growth Factory’s breakfast panel discussion on 17th October, offering insight and predictions on the future relationship between agencies and brands. The agency landscape is fast-paced. It’s hard to predict what will be the next game-changer. Shifting consumer needs, the increased importance of digital in the boardroom, the future of work, and a complex customer engagement mix all lead to increased pressure on brands and their agency partners. Tony Walford and the panel of experts discussed what should you incorporate into your strategy? What will be the key driver of your growth? Panellists:

  • Jon Davie, Chief Client Officer at Zone, a Cognizant Digital Business
  • Tony Walford, Founding Partner at Green Square
  • Natalie Gross, Managing Partner at TH_NK (and BIMA co-chair)
  • Mark Iremonger, Partner at Growth Factory and Chair at Pixeled Eggs

To learn more about the event please email Debbie Hyde

Why M&C Saatchi can still be optimistic despite its accounting woes, Tony Walford writes in The Drum

One of the biggest talking points in our industry over the past few months has been what might colloquially be termed a “cock-up in the accounts department” over at M&C Saatchi. To recap: back in August, it was announced the AIM-listed indie network’s auditors, KPMG, had raised concerns regarding accounting controls following an audit review. An independent review by PwC discovered a series of historical “misstatements”, including “overstated accrued income” of £2.6m; “irrecoverable receivables” of £1.7m; “pre-payments” of £0.9m; “other debtors” amounting to £0.5m; and “impairment of intangible assets” of £0.7m. That’s quite a big hole – £6.5m or so – to account for (though the losses will partially be offset by an adjustment win the agency’s corporation tax obligations), but more important is the effect such mistakes (I call this a mistake because there is no indication or implication of fraud – it’s definitely a case of error rather than conspiracy) have on a company’s reputation and investor confidence. And so it has proved: over the past six weeks, ever since the errors were revealed, M&C’s share price has tanked by 55%, meaning its market cap has fallen from more than £300m to below £150m in under two months. Ouch! Observers are correct when they say that this is probably the biggest crisis the company has faced since it lost British Airways, its biggest account, back in the 1990s. But let’s look at the positives. Despite the disclosure’s effects on the shares, M&C has behaved in an exemplary fashion. A mistake has been made, and the agency has ‘fessed up to it. Chief executive David Kershaw has been pretty transparent about the whole thing, and the fact that PwC is conducting a full investigation into the errors (the results of this investigation should be known by November) means that the share price crash is probably far less catastrophic than it could have been. Also, M&C had already appointed a new group financial director, Mickey Kalifa, in January before the discovery of these errors and having a fresh set of eyes and a more “outside-in” view can only be a good thing from an investor perspective. The agency has already warned investors that the next set of figures will be down, and that profits will be hit by the charges relating to the accounting error. How will this affect investor confidence moving forward? M&C, of course, operates in an industry that has been hugely disrupted over the past decade, and the pain is set to continue for the foreseeable future; why would anyone invest in a company that has accounting errors stretching back to who-knows-when, operating in an industry in which the established models are being heavily disrupted? A good question, but I’m unsure of its relevance. A crash in investor confidence is always bad news for a business, but in the short term, M&C needn’t worry. From being in a net debt position of £2.2m last December, the agency now has plenty of cash to hand – £9.5m on 30 June, after enjoying a windfall from selling a 24.9% stake in Blue 449, formerly known as Walker Media, to Publicis Groupe in March. So it has little need, for the moment at least, to go cap in hand to investors for money. In addition, the majority of stock is held by people with a big emotional stake in the future success of the agency: more than 18% of shares are held by the remaining founders: Kershaw, Maurice Saatchi, Bill Muirhead and Jeremy Sinclair, with smaller employee investors upping the company ownership. The next biggest stakeholders are fund managers Octopus Investments and Invested Wealth, with 14% and 4.6% respectively. Ownership is unlikely to change for a while because which shareholder – unless they think prices have an awful lot further to fall – is going to want to sell up at such a low price? There’s also the matter of how much shareholder confidence affects the ability of an agency like M&C to conduct its business. I’d argue not that much. As long as M&C’s clients – which include Pernod Ricard, Unilever, BMW, Royal Mail and Fuji – are happy with the work the agency produces on their behalf and the agency has stable cash reserves going forward to ensure continuity of work (which it does), why should they worry? And although share prices might exercise financial directors, founders and principals, most staff at an agency won’t worry too much, unless they hold significant stakes themselves. I’ve never met a creative who was kept awake at night by fluctuations in the stock markets, and I suspect most readers of The Drum haven’t either. An exodus of talent as the result of an accounting crisis is pretty improbable. But what of corporate raiders and predators? An aggressive takeover might be tempting for bargain hunters, especially with the price so low. Indeed, rumours that Accenture, the consultancy that has been most active in buying up businesses in the marcomms space, has been running a slide rule over M&C have been circulating for months. Accenture has the experience, has the money, has the will, and – with the heavyweight likes of Karmarama, Droga 5, Kolle Rebbe, MXM and Brightstep already under its wing – has the existing portfolio which would be a natural home for a prestigious agency brand like M&C Saatchi. Clearly, if the founder-shareholders were not minded to sell their stakes then a full takeover by Accenture or some other acquirer is perhaps unlikely at the moment, but consider the saga of WPP and Chime Communications. Sir Martin Sorrell’s WPP for many years held a large minority stake (17%) in Chime, whose businesses included ad agency VCCP, sports management agencies and comparethemarket.com. This not only gave WPP clout in the boardroom, but also enabled the network to work with potential investors, such as New York-based private equity house Providence Equity Partners to launch a takeover, which it eventually did (Chime was sold to WPP/PEP in 2015 for about £374m; in July this year, WPP sold its 20% stake to Providence, which is now the sole owner, for £26m). Other moves are possible as well. A significant external shareholder could use boardroom influence to launch a merger. This is what Sorrell did to fulfil his ambitions in Australia. Back in the early 2000s WPP acquired a 6.9% in STW, Australasia’s biggest ad network. By 2007, this had risen to 10%. And five years later, Sorrell’s firm bought a third of DTDigital, an STW shop that had close links with WPP’s Ogilvy [& Mather]. By 2015, WPP owned 23.6% of STW and the board proposed a merger, thus creating an AUS $850m marcomms colossus, henceforth to be known as WPP AUNZ. This was not supported by all of the STW top team shareholders and there was some fallout in the process. In the end, the new entity was not the success either party had hoped, posting a $253m loss earlier this month, and there is much speculation that the group will either be broken up or extensively rationalised. In sum, having a significant minority shareholder in a publicly listed company can ultimately drive – or block – takeovers so it’s something to watch out for. But I’m not sure this will happen either in the case of M&C. The big holding groups don’t seem to be on the acquisition trail right now (WPP is divesting itself of businesses) and there’s no sign that the principals want to get out. And accounting scandals and tanking shares aren’t always terminal. Readers with long memories will remember what a basket case IPG was back in 2002. It had revealed a series of colossal accounting disasters that resulted in an SEC investigation and ratings agency downgrading IPG shares to “junk” status. $145m in revenue and $25m in net income were “improperly” accounted for. Shareholders bought class action lawsuits worth $115m. When Michael Roth took over as boss a short while later, shares were trading at about $10, later sinking to under $4, making the group something of a bargain; everyone thought the holding group was going to be taken over – perhaps by Publicis or WPP. Roth freely admits that he “took plenty of meetings with people who were interested in acquiring us”. At the time of writing, IPG shares were $20.98, and the group is said to now be outperforming its rival groups, despite being smaller than Publicis, Omnicom or WPP. The worst accounting scandal in ad land history was eventually dealt with, and IPG soldiered on. Any problems M&C has are a drop in the ocean by comparison, and they have been dealt with quickly, professionally, efficiently and openly. Unless November’s report reveals a hitherto unknown scandal, I can’t see M&C changing that much in the short to medium term and in future, this matter is likely to be looked back on as a bump in the road. Read more

Green Square at the Pimento 2019 Conference

Barry Dudley, Partner at Green Square was delighted to speak at the Pimento 2019 Conference on 19th September at the Montcalm Marble Arch London Hotel. The conference focused on the changing world of independent agencies and consultants, and how best to respond to changing client demands. The event was followed by the UK Agency Awards taking place at the Montcalm that evening.
Barry shared insights on how to maximise the value of your agency, and the steps you can take to make your business attractive to acquirers. When asked about the day Barry said “Fantastic Pimento Conference with the theme Stronger Together. It was great having an opportunity to take to the stage alongside some brilliant and exciting speakers.…Stephen Woodford taking us through what Advertising Association are doing for British creativity (great things!); Diana Rowatt de-mystifying marketing automation tech – Force 24; Michelle Morgan opening our eyes to the challenges around mental health and wellbeing and introducing us to her amazing pyjama’s! Pjoys; Nick Band took us through the changing nature of our workforce and introduced Pimento People ‘a dating agency for freelancers’; Kerry Harrison show cased some amazing work she has been doing with voice and AI – Tiny Giant; Lee Warren wowed us with some magic (yes really!) and some tips for public speaking and presenting – Invisible Advantage; and last, but by no means least, James Murphy took us through some of his learnings from his career to date and some thoughts for the future.”   Speakers Barry Dudley, Partner of multi-award winning M&A Green Square Stephen Woodford, CEO of the Advertising Association James Murphy, Co-founder, adam&eveDDB Nick Band, Co-founder of Pimento People Stephen Knight, Founder & CEO Pimento Lee Warren, CEO of Invisible Advantage Kerry Harrison, Co-founder Tiny Giant Michelle Morgan, Founder Pjoys Diana Rowatt, Client Services Director Force24   Read more Please email Debbie Hyde for more information on the conference or to be invited to future events.

Green Square at the Pimento 2019 Conference

Barry Dudley, Partner at Green Square was delighted to speak at the Pimento 2019 Conference on 19th September at the Montcalm Marble Arch London Hotel. The conference focused on the changing world of independent agencies and consultants, and how best to respond to changing client demands. The event was followed by the UK Agency Awards taking place at the Montcalm that evening.
Barry shared insights on how to maximise the value of your agency, and the steps you can take to make your business attractive to acquirers. When asked about the day Barry said “Fantastic Pimento Conference with the theme Stronger Together. It was great having an opportunity to take to the stage alongside some brilliant and exciting speakers.…Stephen Woodford taking us through what Advertising Association are doing for British creativity (great things!); Diana Rowatt de-mystifying marketing automation tech – Force 24; Michelle Morgan opening our eyes to the challenges around mental health and wellbeing and introducing us to her amazing pyjama’s! Pjoys; Nick Band took us through the changing nature of our workforce and introduced Pimento People ‘a dating agency for freelancers’; Kerry Harrison show cased some amazing work she has been doing with voice and AI – Tiny Giant; Lee Warren wowed us with some magic (yes really!) and some tips for public speaking and presenting – Invisible Advantage; and last, but by no means least, James Murphy took us through some of his learnings from his career to date and some thoughts for the future.”   Speakers Barry Dudley, Partner of multi-award winning M&A Green Square Stephen Woodford, CEO of the Advertising Association James Murphy, Co-founder, adam&eveDDB Nick Band, Co-founder of Pimento People Stephen Knight, Founder & CEO Pimento Lee Warren, CEO of Invisible Advantage Kerry Harrison, Co-founder Tiny Giant Michelle Morgan, Founder Pjoys Diana Rowatt, Client Services Director Force24   Read more Please email Debbie Hyde for more information on the conference or to be invited to future events.

The new golden age of marketing in the Netherlands Tony Walford writes in The Drum

In 2017 I gave a talk in Amsterdam in conjunction with The Drum titled ‘First Up Best Dressed – A Hothouse of Creative Talent‘. The talk looked at the potential focus of marcoms and marketing technology acquirers on the Netherlands post-Brexit. Since giving this talk, we have seen the well-publicised acquisition of MediaMonks by Sir Martin Sorrell’s S4 Capital, which then went on to buy Dutch influencer agency IMA, the acquisition of digital shop Pervorm by Deloitte Digital and Storm by Accenture to name a few. Alongside this we have seen the growth of Dutch marcoms consolidators Dept and Candid, the latter of which has just acquired the highly respected Amsterdam-based strategic creative agency XXS in a deal negotiated by ourselves at Green Square. This focus on the Netherlands is set to intensify, particularly if we move to a no-deal Brexit. It’s not going to be restricted to the marcoms and martech world, corporate and investor interest will be across all sectors, but it’s the creative and tech industries that are the focus of this article. The Netherlands has long been seen as a nation of highly creative people who tend to take more risks and break more rules, resulting in freer thinking which leads to the development of groundbreaking and innovative campaigns. However, it’s also viewed as a country where lifestyle is an important factor and people are less driven by materialistic goals, in comparison to the US and the UK, and many of its European counterparts. Following the Brexit vote – and now the real possibility of a no-deal Brexit – we have seen companies and organisations already shift their European headquarters away from the UK, with cities such as Amsterdam and Dublin being high on the list of favourites. The Netherlands Foreign Investment Agency (NFIA) recently stated 42 large companies including Sony and Panasonic had already agreed to relocate to Holland with another 250 in talks. This trend is set to continue and, once plans to relocate are signed off by corporates, it is pretty much impossible to turn back, deal or no-deal. Opportunities for Dutch creative and technology agencies to expand to service demand from these new global companies settling on their soil will be massive. And with the UK potentially no longer being a gateway to Europe for non-EU marcoms acquirers, those acquirers will be focussing on alternative English-speaking gateways that attract the most creative talent. So, what does this all mean? We are not only likely to see a migration of creative and tech talent to the Netherlands, but also potentially a cultural change in how the marketing communications industry operates, with attitudes potentially becoming less about lifestyle and more focused on agency growth. I think there will be a polarisation between those agencies that exist due to the love of the work and those that not only love the work but equally love the commercial and financial gains that can be fostered from the opportunities in front of them. Speaking with many Dutch agency owners has already indicated this divergence – there are those that want to stay small, focus on a handful of clients at a time, go home at a decent time every day and remain fiercely independent. Equally, some have openly said they want to grab the bull by the horns, maximise the opportunities, grow their agency and realise significant value from a sale in a fairly specific timeframe. The other thing is that outside of the Netherlands everyone seems to think the Netherlands is Amsterdam! This is so not the case. While there’s no question that Amsterdam attracts a lot of talent due to it being so famous on the world stage, there are stunning creative, digital and tech agencies in other cities including Rotterdam, Utrecht, The Hague, Sassenheim, Eindhoven…the list goes on. As this creative and tech migration takes hold, Amsterdam’s relatively small infrastructure is likely to be a restraining factor, and we will see these cities expand to the fore. With the bonus of an excellent and fast rail network, it’s really easy to get around. The majority of train rides between Amsterdam and the other major cities are little more than 30 minutes, meaning location is actually less relevant and you certainly don’t need to live where you work. Another interesting point is the birth of Dutch marcoms groups – notably Dept and Candid as mentioned previously. Digital full-service network Dept was founded in 2016 when a group of specialist digital agencies combined to better service clients’ needs and help brands grow to be the best in their markets. Building Blocks in Manchester was the first UK firm to join the network and the vast majority of agencies within the network were rebranded Dept last year. Dept now has over 1,400 employees, turnover of €250m, is private equity-backed and scaling very fast. Its focus remains purely on digital and data. Candid was founded by Gerard Ghazarian and his brother Youri and got going on the acquisition trail in 2017. Rather than bring together agencies in a network as Dept has, Candid has followed the buy-and-build route, initially focusing on Dutch agencies. The acquisition of brand strategy, advertising and creative production agency XXS in July gave Candid full-service capabilities and there are now nine agencies in the group with over 200 employees across Amsterdam and Rotterdam. As with Dept, we expect to see further acquisitions from Candid, particularly into other European countries. Indeed, what will be interesting is if we see Candid acquiring in the UK as Dept has done. While a no-deal Brexit may result in those acquirers needing an EU gateway moving their focus away from the UK, if the UK negotiates direct trade deals elsewhere, for example with the US and China, we could see EU-based companies look to gain access to non-EU markets though UK acquisitions. Either way, the UK will remain a source of vast creative and tech talent, despite the final Brexit outcome. Speculation on the UK situation aside, there is no doubt that the Netherlands is going through a period of significant inward investment and growth and it’s going to be very interesting watching this pan out. Property prices in key cities have escalated in recent times reflecting the growth in demand as people migrate, and also in anticipation of a bit of a boom. What will be most interesting is how this investment and growth may affect culture, particularly within the creative industries, and if there will be a shift in focus between creativity, lifestyle and commerciality. Is this a good thing? Perhaps not, depending on your point of view. The Dutch may have got it right in terms of the balance being more towards life than work, but significant growth and development could enhance the lifestyles for many. What is clear is change is already happening, investment in the Netherlands is only set to continue and it’s time for those with opportunities in front of them to seize the moment. This truly is a new golden age for the Netherlands.

Green Square advises XXS Amsterdam on its acquisition by Candid Group BV

We are delighted to announce the acquisition of XXS Amsterdam, one of Holland’s largest independent strategic and creative agencies, by Candid Group BV. The acquisition complements the eight agencies already within the Candid Group with significant synergies across specialisms and clients to bring a more holistic offering.
Founded in 1998 focusing on brand strategy, creative excellence and production in high-end studios, XXS works domestically and internationally for major clients and its many accolades include SAN and Effie Awards, Lamps and a Cannes Lion. Candid Group is a platform where media, creative and technology talents work together to deliver a positive impact for ambitious brands. Founded by entrepreneur Gérard Ghazarian in 2007, Candid consists of an international team of more than 200 employees spread across offices in Amsterdam and Rotterdam – 6 Circles, BBK Media, Havana Harbor, Lavinci, M2 Media, Stroom, The Online Company, Vostradamus and XXS Amsterdam. Green Square acted for the shareholders of XXS Amsterdam. Piet Hein Smit – Founding Partner XXS Amsterdam commented: “Joining Candid Group is the ideal next step for the team at XXS Amsterdam. Not only is it a perfect fit from a strategic point of view, but the chemistry, culture and nature of how the agencies interact within it suits us perfectly. We were looking for a party where we could retain our own signature and creative expertise and at the same time connect with other disciplines, and with Candid we have found it.” “We have known Green Square two years – we started with one of their Ascension Days and subsequently entered the sale process with them. They have been true partners to us throughout the process – they always acted in our best interests, clearly prioritised our needs and kept a laser-focus on achieving the objectives we all agreed at the start. They have a real teamwork mentality, we felt as much a part of their team as they became a part of ours. They are exceptional and we couldn’t have wished for better advisers.” Tony Walford, Partner Green Square commented: “It was an absolute pleasure to work with Piet Hein, Jose and Map at XXS Amsterdam. Not only is XXS a great business, but they are fabulous people and their ethos is reflected across the agency. Given XXS’s proposition, location and recent acquirer focus on the Netherlands, we had always assumed they would go to an overseas acquirer, but the extraordinary strategic and cultural fit with Candid was obvious from the start. We are proud to have negotiated and completed this transaction for them.” XXS Amsterdam Candid Group

Expect more agency acquisitions as consultancies battle to keep up with each other: Tony Walford writes in The Drum

One of the big stories in the marcomms industry over the past few years has been the rise of the consultancies – PwC, Accenture, Deloitte, Ernst & Young, Grant Thornton, McKinsey et al – as major players in the mergers and acquisition (M&A) space. Naturally, much of the focus has been on Accenture’s Interactive division, which has been the most acquisitive. Notable deals include its 2016 swoop on Karmarama, one of the last UK indies of any size, Irish shop Rothco in 2018 and New York creative powerhouse Droga5 last month.
In all, Accenture Interactive has acquired more than 30 agencies over the past four years. Interestingly, these have been in every conceivable discipline – full-creative, design, web build, search, SEO, branded content, CRM, production, data, media…on every continent apart from Africa. It looks, then, that Accenture is extremely serious about being a big player in marcomms as well as professional services and consulting. But what of its own rivals? Well, most of them have been busy too, if not in the same high-profile way as Accenture Interactive. As yet, they’re not spending anything like as much. Last year marketing consultancy R3 found that Accenture, Deloitte, IBM, KPMG and McKinsey had between them spent more than $1.2bn hoovering up marcomms agencies in 2017. By contrast, the big five marcomms holding groups (Publicis, WPP, IPG, Ominicom and Dentsu) spent $1.8bn on M&A over the same period – just half what they’d spent in 2016. It’s fair to say that as the holding companies have struggled with the disruption wreaked on the marcomms industry over the past five years, it’s been the consultants who’ve kept M&A activity buoyant since 2015. But while KMPG spent $14m in 2017, IBM, $28m and Deloitte $144m, Accenture Interactive eclipsed all of them by spending just over $1bn on M&A throughout 2017 (that’s twice as much as either WPP or Dentsu). In fact, that same year, the firm announced a $1.8bn war chest for M&A in the marcomms space, signalling an aggressive intent to steal a march on its competitors. The others will need to act quickly, and spend heavily, if they are to catch up. There is, however, a structural reason why Accenture can be far more prolific than its peers. That is due to the fact it is listed and can therefore issue shares to raise cash. Many of its contemporaries are partnerships, which means partners of the firm effectively pay for the acquisition between them. So, if a target agency has multiple geographic locations – eg London, New York, Singapore – then the partners in each of those jurisdictions will have to stump up their share of the acquisition cost. This gets particularly tricky if it’s the UK consultancy that wants to make the purchase as it fulfils a specific need for the UK arm and not for the others. Deloitte Digital’s acquisition this week of online marketing agency Pervorm offers us the ideal opportunity to re-examine the state of play with the other consulting giants. Pervorm, founded in 2010, is an online agency with offices in Amsterdam and Vietnam, whose specialisms include digital marketing, in-house consultancy and analytics. This latest acquisition gives Deloitte a foothold in the media space and strengthens its search, social and programmatic advertising offer. Although the sum that changed hands has not thus far been disclosed, it’s reasonable to assume that the founders would have been happy with the money they received, since the consulting giants see the value of digitally and creatively-focussed marketing shops (one of the reasons for this we’ll examine later). After Accenture, Deloitte has been the most acquisitive, buying up agencies like San Francisco’s Heat, the Swedish creative shop Acne (whose clients include Ikea), Market Gravity (a ‘proposition design’ business based in south London), the cloud services firm CloudinIT (clients include Amazon and Salesforce) and design agency Brandfirst. But in the last year or so, Deloitte has been quiet, and the Pervorm acquisition may signal a renewed interest in catching up with Accenture. We’re also seeing lesser known, but seriously sizable consultancies move into the space, such as ICF. This is a 5,500 staff, $1.4bn market cap consultancy that own the marcomms outfit formerly known as Olson. We at Green Square advised We Are Vista on its sale to ICF last year and the whole ICF marketing services side has subsequently been rebranded ICF Next, boasting specific capabilities in creative engagement, insight and analytics, loyalty, communications and technology. This gives it fleet of foot to face clients in the way that suits the clients best. So, why are the consultants – big and small – moving into marcomms? The answer is simple – all businesses need to grow, and extending the range of services they can offer clients (including advertising, marketing, strategy and ancilliaries) gives them access to new service lines into which they can utilise their expertise and footprint. They have a great deal in their favour, such as existing client relationships in many cases; experience of operating at both global and local levels; understanding of both strategic disciplines and their importance; big budgets, currently much larger than the under-pressure holding groups can provide and large headcounts. Accenture has over 400,000 employees globally which, supplemented by creative talent from the agencies they acquire, means it can offer clients quick and effective end-to-end service. Consultancies also have a reputation as cost-savers and problem solvers, whereas traditional marketing agencies are seen as cost drivers, which is a huge structural problem they need to solve (although agency chiefs quite rightly like to point out that they charge clients a lot less for their services than the consultancies do). This is where it can get tricky for the consultancies: their traditional business relies on known and proven methods and models into which they can plug staff to collect data, provide reports, implement systems etc, which can be highly profitable as it is replicable. While some marcomms services such as digital transformation, programmatic, performance marketing can also be mechanised to a degree, creative services by their very nature rely on people to come up with new ideas for campaigns. They need a lot more human interaction and the charge out rates for marcomms staff are likely to be a lot lower than those of the consultancies. That said, consultancies usually have direct access to “C-suite” personnel client-side, which agencies often don’t. And since the turn of the century, CMOs have increasingly moved into the boardroom as marketing becomes a business-critical component of most large businesses or brands. Marketing is no longer just about TV ads; it’s about interacting with customers and their journeys, protecting brand reputations and values. When you are selling consultancy services at C-suite, it’s not such a stretch to provide marketing and creative strategy as well, and the opportunity could be there to do this at a premium. It’s often said that the success of disruptive, fast-growing businesses like Uber or Airbnb is down to sound strategic thinking and brilliantly user-friendly customer interfaces, rather than high-impact advertising. Rather than pushing messages at people, marketing has increasingly become a way of solving complex business problems and realising a brand’s strategic thinking. Quite reasonably, the consultants who’ve always prided themselves on helping clients to solve complex business-critical problems believe they can play a role in shaping these kinds of brands. Does this mean that the traditional creative ad agency will be a thing of the past? Unlikely, but there will, as Adrian Mills, partner of creative, brand and media at Deloitte Digital told The Drum last year, be a shift in power. As Mills pointed out, consultancies can’t operate on the low margins that many agencies do these days, but what they are good at is bringing in or outsourcing the stuff they are unable, for whatever reason, to do themselves. How do the traditional agencies react to this shifting landscape? The big problem that Deloitte, Accenture and the others face is reputational. They have few creative credentials. Which is why the consultancies have shifted from buying agencies purely with expertise in web, mobile development and UX design to full-service creative shops like Heat, Karmarama and Resource/Ammirati (bought by IBM in 2017). Also, Karmarama aside, the consultancies have been snaffling up young businesses or startups – consultancies tend not to be famed for their entrepreneurial spirit, and hotshops possess these qualities by the bucketload. The challenges for the consulting firms is to keep these acquisitions separate, to nurture that entrepreneurial spirit, rather than subsuming them into the wider acquirer culture. One thing the ad agencies can do is focus on their creative heritage. Most aspects of marcomms – production, execution, web build, account management, etc – can be commodified to a greater or lesser degree. But creative thinking cannot. And creative talent will always be drawn to an agency environment rather than a management consultancy, even if the latter pays better. If the established agencies can continue to attract the most talented creatives, and trumpet these credentials to existing and prospective clients, they’ll have a future in this newly-competitive environment. And of course the other thing the WPPs, IPGs and Dentsus of this world can do is set up their own consultancies. This has been tried before (back in 2006, OgilvyOne in the UK set up a short-lived consulting unit called Ogilvy Engage) but it’s more difficult than it sounds – and probably requires bringing in outside talent. But this, perhaps, is a story for another day…

How to make your agency fit for acquisition: Barry Dudley writes in The Drum

As a Chelsea fan, the recent Carabao Cup final was one to forget – the first shot on target wasn’t until the 43rd minute, 0 – 0 after full time and extra time, ultimately dumped in a penalty shoot-out. But arguably the biggest talking point came from a brief and extraordinary period when the Chelsea keeper Kepa Arrizabalaga defied his manager Maurizio Sarri, refusing to be substituted for specialist penalty saver Willy Caballero.
Arrizabalaga stayed on the pitch, while Sarri blew his top, and was held back from confronting him. Later, they both said that the situation was a misunderstanding. Whether this was true, or a face-saving exercise is not really the point. But it got me thinking …. how could it have ever come to this? Would this farcical situation have ever happened at Chelsea’s opponents that afternoon, Manchester City? As soon as full-time came I watched the City players, coaches, manager, other support staff all get into a tight huddle near the centre spot. They were tight. Chelsea meanwhile seemed to be in a dispersed daze. As anyone who’s seen Amazon’s documentary on Man City, All Or Nothing, will tell you, their manager Pep Guardiola is a man with a plan, and an eye for detail to match. He would have ensured that every player knew exactly where they had to be and what they had to do – including in the event of extra time or a penalty shootout. Pep, you see, is a fellow who has his house well in order, and that’s part of the secret of his success. The same applies to any business that’s looking to leap from the lower leagues into the big time, or perhaps seeking a partner or acquirer to take them there. When we begin our journey with a new client it normally begins with an Ascension Day – this covers the whole spectrum from the very basic house-keeping to the grand plan and road map to get there. So the first rule is, know what it is you’re supposed to be doing, who you’re doing it for, how you’re going to do it and why – what’s your proposition and why will someone want to buy that just from you. This is way more important than the Shoreditch offices, the flat whites, beanbags, pool table and shiny new Macs – all things too many businesses concentrate on too much, often to cover up the un-exciting offer that sits behind it all. Then you have to make sure everyone you’re working with – creative, suits, strategists, data bods, CRM experts, production people – knows and understands this too. And that they buy into it, are genuinely excited about it and will do whatever it takes. This is what Pep has done so successfully with his team. Everyone has bought into his vision, method and strategy, from the boot boys to the groundsmen and the catering team to the players and fans and crucially those above him. They have bought into it and understand where they fit in and what is expected of them to achieve success. This is why City – and I’m not a supporter as you know – are so good, and why defeats or dips in form do not faze them. They’re prepared. If you are, losing an account, a pitch, a key member of staff, a particularly tricky brief won’t faze you either. So plan ahead, be ready for any eventuality that you can think of and make sure everyone understands what they’re supposed to be doing, when they’re supposed to be doing it, how and why; a winning mentality. Another crucial part of putting your house in order is understanding your place in the world. Smaller or startup businesses have traditionally – notions of nimbleness and hipness aside – been at a disadvantage to their bigger matured cousins, because they’re seen to lack the scale that big global brands demand; they certainly lack the resources, human or otherwise, to compete on a level playing field. If your analysis of your competitive landscape reveals that you won’t for the moment be competing with the giants, then all well and good. So, who do you compete with? And can you co-exist, or will it be a competitive fight to the death? And what can you do with the resources you have? Over-promising, not meeting deadlines and the like can be fatal. Will you have to hire in extra talent? The so-called “Hollywood model” – having a small core team and drawing on a wider pool of outside or freelance talent – is becoming increasingly popular. It’s interesting to note that one of the smartest and most successful agencies of recent times, R/GA, came out of the film industry before being snapped up by IPG. Despite having 2,000 employees on its books, it still draws on outside help, whether that’s collaborating with other experts or ‘hiring in’ individual talent. Next, and a related point, decide whether you’re a generalist or a specialist. Five hundred years ago, a very good scientist might, over a lifetime, be able to understand the entire sum of human scientific knowledge up to that point. Nowadays, it’s impossible for a theoretical physicist, geneticist or cosmologist to know everything in their own chosen discipline – so they have to specialise. Similarly, nowadays, it is very hard for all but the biggest businesses to do everything for a client. Far better to do one or a few things, even if it’s looking quite niche, extraordinarily well rather than overstretch yourself. And if you want to do more, you will have to invest. You can’t do this on the fly, put up a facade and hope no one looks behind it. Guardiola will have a transfer budget, and will work out how he wants to spend it long before the contract is signed. His bosses will be aware of what he wants to do, and he’ll have convinced them of his targets’ merits, how they will improve the team. You’ll need to do something similar, perhaps just within your own existing resources as opposed to investors or banks, but it needs to be done well. You’ll also need to constantly evaluate your methods and processes, and be hard on yourself. In an industry being ripped apart by disruption, you’ll need to be a disruptor of yourself in order to survive and thrive. What intellectual property do you hold – this could be software and systems based, it could be processes, methodologies, data, freelance resource databases. Even when his team have won, Pep looks constantly at the performance: what could have been better executed? Where are our weak spots? What dangers and opportunities await us in the next match? Just as Pep and co continually evaluate players’ fitness, performances and attitudes, and endlessly re-watch past matches, you’ll need to do the same – constantly review your creds (with outside help if need be), carry out pitch post-mortems or reviews and revisit your positioning in the competitive set. This last point is incredibly important – a positioning within a disrupted market or industry is never static as the environment is itself in a state of flux. And again, this involves being aware of one’s surroundings at all times. After all, if you can’t create your positioning for yourself, how can you expect clients to trust you to be able to do it for them? To return again to the football analogy, every player in a good team knows where they must be at any given time. This has all manner of implications, particularly when you’re after new business. I remember back in the late noughties, there was an agency that kept winning new business pitch after new business pitch. Their sister agency, which was housed in the same building, kept losing the pitches it went after. Why was this, I wondered? The boss of the successful shop told me: pitches were rigorously researched, practised, rewritten and rehearsed again – as were presentations. She made sure her team knew more about the client than the client did. And other agencies in the process (if known) were studied for strengths and weaknesses. Furthermore, every single person in the room with the client on the big day knew what they had to do and say, and when. Crucially, she also always ensured that there was talent in reserve to keep the rest of the agency running smoothly and to ensure that existing clients enjoyed high levels of service and creative. The other agency’s pitches and presentations were by all accounts sometimes chaotic and unfocused, even though the creative ideas may often have been spot on – it was excused as being ‘dynamic’, ‘free-willed’, ‘highly innovative’, ‘not prescriptive’. All things that the successful shop’s chief executive almost certainly created the environment for. The successful agency had a continual run of success… because they had their house in order. Finally, it’s worth remembering that for all the glories of their 2017/18 season, Manchester City didn’t appear out of nowhere. Despite his stellar record at other clubs, Guardiola was forced to learn lessons from a transitional first season (2016/17) that many felt was a relative disappointment given the expectations that accompanied his arrival. But learn from that first season he did, and it has been pretty much all upward from there. City won’t always have everything their own way of course, but for the time being they look like a team that has its house well in order – and as a result they look like champions – this season and moving forward. That was a hard thing to say from a Chelsea fan, but credit where it’s due… Read More