WPP ‘taken by surprise’ as ad spend stalls, but are industry analysts? Tony Walford quoted in The Drum

WPP has cut its revenue predictions for 2023 as the tech spending slowdown in the US hit its creative agencies. Analysts break down the results. Falling marketing investment by US tech companies continues to affect large agency groups. And now WPP is feeling the sting.

The holding company – the largest employer in the advertising industry – said that “reduced spend across the technology sector and delays in technology-related projects” hit revenues at subsidiaries Wunderman Thompson, VMLY&R and AKQA in its quarterly statement to investors. Revenues less pass-through costs (the company’s equivalent term for net revenue) in North America fell 4.1% in the second quarter of 2023 and 1.2% during the first six months of the year. Greg Paull, partner at consultancy R3, notes that WPP’s core creative agencies took the brunt of the decline. “WPP’s traditional creative agency business is still struggling to show growth as client needs for content continue to bifurcate,” he says. “The opportunity for the group is going to be more Coca-Cola-like successes where creative, media and data are linked together.” ”This is a gloomy, global marketing picture,” says Forrester’s Jay Pattisall. ”WPP showed a trickle of growth, curtailed by US performance and its’ exposure to technology clients. Tech represents about 18% of WPP business and includes Google, Meta and Microsoft. WPP is the second advertising holding company to point to a drop in performance in its creative agency agencies during Q2 (the other being Publicis.) The +2% organic growth is the lowest of all the major advertising holding groups. And with WPP, Omnicom, IPG, Havas and Publicis all reporting single digit growth in Q2, its clear the post-COVID digital growth boom in agencies is done for now.” Client pauses on investment in project-based work also affected its specialist agencies, such as BCW and GTB; that portion of WPP’s business saw net revenues fall 1.6% over the last three months. Revenues from telecoms, retail and automotive fell, too. Chief executive Mark Read said, “the gap between our expectations… and today… took us a little by surprise.” Revenues in the US were “impacted in the second quarter by lower spending from technology clients and some delays in technology-related projects,” he told investors. “The general trend is one of cost control and a focus on margins,” he added. The US is the largest advertising market globally (six-month revenues from the US amounted to more than the revenues from Asia Pacific, Latin America, Africa, the Middle East and central and eastern Europe combined). Still, prospects for WPP in other regions were rosier. Though global like-for-like growth in the first half of the year was only 2%, growth remained strong at media house GroupM (6.1%) and in the UK and Western Europe. WPP’s domestic British business saw like-for-like growth of 12.7%. And although Read said growth in China was still slower than expected, WPP recorded 4.8% growth in the second quarter. Tony Walford, partner at Green Square, tells The Drum that “these results are pretty much as predicted and it’s good to see Q2 growth accelerating, particularly for the UK, together with the strong performance in GroupM and resilience in WPP’s CPG clients (a sector which can tend to reduce marketing in challenging times). “That said, there’s been a clear drop in US revenues due to reduced tech client spend – a trend we’re seeing across our clients exposed to that sector, and as reported by S4 last week. Shares are down 6.5% on the news, which has knocked around £0.5bn off WPP’s value and this is surprising as these aren’t particularly bad results overall.” WPP isn’t the first major agency group to see revenues impacted by lower tech client spending. Last month, figures released by Omnicom and Interpublic Group (IPG) revealed that client caution among tech firms had hit their bottom line. And its results in the year’s first quarter also registered a hit from the sector. Slow tech client revenues are unlikely to pick up this year, Read said. “We expect the pattern of activity in the first half to continue into the second half of the year,” he told investors. “I don’t have a crystal ball. We’re at a unique point; growth has slowed, and companies have driven their share price by rebuilding margins… I would expect it to revert but we’re being cautious about the likelihood of that happening during the course of this year.” Read dedicated time during his investor presentation to highlighting progress made integrating generative AI, particularly its alliance with chipmaker Nvidia. “AI will be fundamental to WPP’s future success and we are committed to embracing it to drive long-term growth and value,” he said. Patissall concurs. “US elections and an Olympics in 2024 will prop up some ad spending next year. But AI is the marketing category’s best opportunity to provide substantial long-term growth,“ he tells The Drum. “And WPP’s commitment and investments in AI is a signal for its bounce-back in 2024. If that comes to pass, I would anticipate investments from Nvidia, Satalia and AI partnerships to start providing growth next years in the content and production agencies using generative AI and virtual technology.“ But, Walford notes, “they’ve given no commercial guidance as to what it means in revenue generation or cost savings, or indeed how its use will affect WPP’s operations and client delivery. We’re wondering when all the hype and talk around AI will actually be translated into measurable tangibility – my gut tells me it will come hard and fast (good or bad), but we will have to wait and see.”

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Why Sir Martin Sorrell has issued another profit warning for S4 Capital. Tony Walford quoted in The Drum

Overexposure to the tech sector is the culprit behind the company’s second warning to investors in a year. The tech winter has continued to bite advertising groups well into the summer. S4 Capital has issued a profit warning to investors, citing “challenging macroeconomic conditions” and technology clients “remaining cautious and very focussed on the short term.”

S4, which is led by former WPP founder Sir Martin Sorrell, revised its prediction for annual organic revenue growth to 2%-4%, down from 6%-10%. The company’s statement suggested that job cuts could be on the way in the second half of the financial year, referring to “a disciplined approach to cost management, including headcount and discretionary costs.” S4 Capital currently employs 8,600 people worldwide. This is not the first profit warning Sorrell has been forced to issue. In 2022, despite bullish predictions, he was forced to row back on numbers as operating costs rose faster than revenue. That followed an auditing mix-up that delayed the release of financial results and sent its share price tumbling. Tony Walford, Partner of  Green Square, said of the latest update: “It’s never great when a company issues a profit warning and S4 is likely to get more scrutiny than most given its share price woes over the past 18 months.” S4’s share price was down by around 20% on the update. The group is more exposed than other holding companies to the broader tech sector, notes Walford. Its growth strategy has focused on capturing and keeping a small set of very large clients, dubbed ‘whoppers’ by Sorrell. That approach has meant that spending shifts at those companies have disproportionately impacted its revenues. “Agencies with significant tech clients are likely to see revenue challenges, given the continued layoffs in that sector, and S4, with ‘whoppers’ Adobe, Google, Meta and Amazon, will certainly be feeling the pinch,” continues Walford. Revenues at S4 came in underweight during May and June, resulting in the company’s operating margins being thinned. In particular, S4’s latest statement highlighted a slowdown in activity within its core advertising and content business and client hesitancy around big-ticket ‘transformation’ projects, which previously propelled the company’s growth. “We continue to see longer sales cycles, particularly for larger transformation projects. Some impact has been seen in each of the practices, but it is particularly evident in content,” the statement said. According to Walford: “The longer sales cycles for large transformation projects are not a surprise, as big corporations focus on short-term revenue and shifting products in an economic slowdown, but what did stand out is the reduction in spend on content. I would have expected this to be more resilient as it’s a key component of consumer influence. It will be interesting to see if this is a trend across the agency landscape.” The profit warning makes S4 the second advertising group to reduce revenue growth expectations this year. Last week Interpublic Group said it expected organic growth of 1-2%, down from 2-4%. IPG, which owns agencies R/GA, Huge and Mediabrands, also credited that reduction to lower spending among tech clients.

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Does the Uncommon-Havas deal make financial sense? Barry Dudley writes in The Drum

Uncommon’s sale of a majority stake to Havas is a great result for its founders, but might not be quite what it seems, writes Green Square’s Barry Dudley. There’s been plenty written about how Uncommon will ‘bring new energy’ to Havas and the work that made its creative reputation but what of the deal itself, the structure, the heady numbers? That’s where I come in. As is usually the case there is very little disclosed, which means the information void gets filled with assumptions and guesses. Completely understandable. But I thought I’d use some EI to delve into things – that’s right, EI not AI: experience intelligence. Let’s start with the official Havas release: “The Uncommon founders will retain a material stake in the business (49%), maintaining their entrepreneurial zest, growing their brand globally and sharing best practice across Havas and parent company Vivendi, a world leader in media, entertainment, and communication.” This landmark deal reflects the entrepreneurial approach of Havas and bucks the industry standard deals – valuing the future potential of Uncommon at £80-£120m considering their projected growth plans. Uncommon will retain its brand, vision and freedom to make its own decisions across its client partners, internal team and creative output in this exciting next stage of growth for the studio.” What does my EI make of ‘entrepreneurial approach’? Havas has bought 51%. As this is a majority it means that it can bring 100% of Uncommon’s results into its group numbers. Pretty smart. But why is it entrepreneurial? I think there are a number of factors: The management team still holds equity, it remains owners of a substantial part of the business. They will feel that it still belongs to them. The mindset and outlook of an owner is very different to that of an employee. This ownership maintains their status as entrepreneurs, they haven’t sold out. But they are entrepreneurs that have also reset their personal lives by realizing a healthy lump of value. Surely they will relax a little now? For Uncommon I think it will be quite the opposite. Their appetite for being entrepreneurial, for taking risks, will be higher – they are no longer betting the farm as they were when everything sat on their shoulders. And there’s still 49% to be realized at some stage. The phrases “valuing the future potential” and ‘considering [Uncommon’s] projected growth plans’ were the next things to get the EI twitching. For those of you easily shocked or disheartened, you should stop reading now. Uncommon’s founders have not sold their business for ‘£80m-£120m’. So where do these fabulous numbers come from? The ‘future’ is six years from now, which I assume is a time when Havas has agreed that management could sell more of their equity. If over those six years, Uncommon has delivered ‘their projected growth plans’ the business will undoubtedly be significantly bigger than it is right now. Apply an agreed valuation multiple to that business and you get to £80m-£120m. That’s a value six years from now, assuming significant growth and it’s for 100% of the business (51% of which has already been sold). It sounds like my EI is trying to make out that this isn’t a great deal. That’s not the case. To save you doing the maths, at the upper end, selling the remaining 49% at a valuation of £120m would give them £58.8m! And I would not be surprised if the Uncommon team smash their own growth plans and the numbers get even bigger. But this maths is still quite hard to comprehend, so I thought I’d make the EI work a little harder. Uncommon’s last filed financial statements were for the year ending 31 December 2021. It had a turnover of £26.8m, gross profit (or net revenue) of £11.6m which was 50% up on the prior year, and an operating profit of £1.6m. If you add back depreciation to the operating profit you get to an EBITDA that is probably around £1.8m – that’s a margin on gross profit of 15.5%. And the average monthly number of employees for 2021 was 63. According to LinkedIn Uncommon now has 168 ‘employees’. This will include contractors and freelancers, so I’m going to take an EI guess that Uncommon’s average monthly number of employees for 2022 was 95 – ie, it grew by 50% again. Maintaining this level of growth is going to be very hard to sustain even if it conquers the US as I believe it hopes to. If, say, the business then grows at 20% a year from 2022, the gross profit in 2028 would be £52m. At 30% a year, it would be a “mere” £84m. And let’s assume the EBITDA margin improves over that time from 15.5% to 17.5% as the Havas corporate expertise is leveraged. That would give a range of £9.1m to £14.7m for EBITDA in 2028. Apply an eight to 10 multiple… Lots of assumptions on assumptions, but that’s what growth plans have to be built on. Only time will tell if this rather distracting future valuation becomes a reality. Fingers crossed for Uncommon and Havas. Read more

Majority stake in London indie Uncommon will ‘bring new energy’ to Havas. Barry Dudley quoted in The Drum

The French holding company has acquired a controlling stake in one of the most successful indie shops in Britain. Havas has acquired a majority stake in creative Uncommon in a deal which values the vaunted London indie at £120m. The deal, Havas boss Yannick Bolloré said, would “bring new energy” into the Havas network and bolster its creative edge at a time when many clients are being lured away from traditional suppliers by in-housing or the promise of generative AI. “Uncommon have created a new space and energy in the industry. They are a once-in-a-decade company and having them join the Havas family is an exciting prospect. We share a vision: with every project, Uncommon and Havas remind the world that creativity is, and always has been, the difference,” he said. According to Barry Dudley, partner at M&A consultancy Green Square, the deal could go some way to rounding out Havas’ client offer to the broader market. “That’s quite a coup for Havas to snap up one of the brightest stars on the UK creative scene in recent years. And super smart for the Uncommon team – landing in a group known more for its media than its creative capabilities; that has arguably needed a statement creative asset in the family; that has the footprint to rapidly accelerate Uncommon’s growth; and gives them access to the broader Vivendi group,“ he says. “The deal value will undoubtedly have been at the premium end of the spectrum and I’m fascinated by some of the words in the Havas release: ‘entrepreneurial approach’, ‘bucks the industry standard deals’, ‘valuing the future potential’. There’s quite a bit to delve into there.“ Uncommon’s founders, Lucy Jameson, Natalie Graeme and Nils Leonard, retain a 49% stake in the agency, and will continue to run the business at arm’s length from the wider Havas group. Graeme said the deal would allow the business to open an office in New York and expand rapidly. “Havas, along with its sister companies in Vivendi, offers Uncommon a way to accelerate into the spaces where we have already made headway,” she said. Read more

MSQ’s buyout shows the power of proper integration, investment and leadership. Barry Dudley quoted in The Drum

US private equity firm has purchased a majority stake in UK digital ad agency group MSQ, promising further deals. MSQ, the parent company behind design agency Elmwood, and B2B shop SteinIAS, has been acquired by an American private equity firm, One Equity Partners. The group has expanded rapidly in recent years following a cash investment by private equity firm LDC in 2019, when the company was valued at £37.5m. In contrast, The Sunday Times estimates that One Equity acquired its majority stake for £170m. After a series of acquisitions – including Elmwood, Be Heard and Brave Spark – MSQ’s annual revenues rose to £125m, with an EBITDA (earnings before interest, tax, depreciation and amortisation) of around £20m, representing a fourfold expansion. Peter Reid, chief executive officer of MSQ, said that the deal would allow it to grow even further. “It’s been a highly successful four years at MSQ and there is huge potential and ambition to do more to build on our capabilities and footprint to enhance existing client relationships, attract new business and retain, develop and grow our team. “The structure of the deal and the players involved will give us access to greater resources to extend our global offering, invest in talent, technology and services and position ourselves as the leading next-generation partner for the world’s leading and most ambitious brands through the continued successful integration of insight, data, technology and creative.”

Further deals expected

In recent years, the company has focused on expansion into the US market. A company spokesperson signaled further M&A activity could follow shortly, saying that “a number of potential add-on acquisitions have already been identified and are under evaluation.” Barry Dudley, partner at M&A advisory Green Square, told The Drum: ”This is a great story showing how private equity can help accelerate a business forward and what feels very compelling here is that the growth has come organically as well as through acquisition. ”Just buying things will clearly make a group bigger, but it’s how you integrate these businesses, invest in them, lead and manage them, that will take performance to another level. It looks like Peter and his team have done a great job. To date, they have bought cleverly and arguably in a relatively below-the-radar way. With One Equity Partners now in the mix with their Madison Avenue head office, the focus is shifting to the US and also to Europe where they have offices in Germany and the Netherlands.” He added: ”My money is on a statement acquisition, something high profile, being high on their target list.”

New backer

Founded in the US, One Equity Partners previously served as the merchant banking arm of American banking giant JPMorgan Chase (in 2014, JP Morgan sold half its stake in the business). Dr Jörg Zirener, senior managing director of One Equity, said: “MSQ’s business model and strategy provide a fantastic platform for future growth and we look forward to working with the excellent team there in accelerating the vision of creating a leading international digital, tech and creative group. “With our experience and successful track record in buy-and-build transactions as well as our international set-up, we feel that we are well positioned to help the management of MSQ to develop the company into one of the leading global digital agencies.” MSQ’s earlier private equity backers, LDC, retain a minority stake in the company. John Clarke, investment director at LDC, said: “MSQ is a phenomenal business and it’s been great to work alongside [Reid] and his team as they’ve built one of the most dynamic international groups in the market. There is still so much more to come for MSQ and our ongoing investment is testament to that and the quality of the team onboard.” MSQ was first established in 2011 and has a global workforce of 1,200.

If Vice files for bankruptcy, can its Virtue agency survive on its own? Tony Walford quoted in The Drum

With speculation growing that Vice Media Group is on the brink of bankruptcy, we explore what could become of its creative and content agency. As its parent company seeks a sale to stave off collapse, the future of agency Virtue has been thrown into doubt. The agency employs hundreds of staff across 21 offices worldwide and has carved out as formidable a reputation in adland as its parent company has in publishing. Its ‘Backup Ukraine’ campaign released last year, for example, brought in armfuls of industry awards and saw the company in the top 30 agencies on the planet in The Drum’s World Creative Rankings. Vice is currently exploring a sale to five potential suitors, according to The New York Times, in order to avoid filing for bankruptcy. Earlier reports suggested its owners sought a sale to help the new media company grow sustainably after it missed revenue targets in 2022 by $100m. Should that effort fail, bankruptcy would lead to an auction for the company’s assets – including Virtue. Would it be viable as a standalone agency, if a buyer amputated the business from the wider Vice group?

Is Virtue viable alone?

According to M&A expert Tony Walford, partner at Green Square, Vice’s quest to find a buyer doesn’t necessarily reflect on Virtue. “I’m not surprised that it has been hard to find a buyer for the Vice Media Group as a whole, primarily because of the diverse nature of its operations – from news, to ad creative, entertainment platforms, TV and feature film production, distribution of the content it has created and more,“ he says. “Many acquirers will likely want some of these capabilities and assets, but not all. But if you separate any or all of them does the sum of the parts end up at a value lower than the whole? One has to question if there’s some co-dependancy.“ The agency’s connection to the media company is both pro and a con, he notes. “Virtue will probably have won some pitches simply because of the connection to Vice – the halo effect. It will have won work because of the unique cultural insight and expertise it can bring from elsewhere in the group. “What if it no longer has access to this? Or has Virtue been though childhood and adolescence and matured into an adult that can now master its own destiny, with this being a new chapter in its story?“ Rebecca McKinlay, managing director of the Financial Times content studio Alpha Grid and formerly head of The Economist’s Impact outfit, says such an outcome is possible, but difficult. “Virtue has a great client base and it has got very strong creative credentials… it has got an opportunity to stand up as a standalone creative agency or creative content agency. But as we all know, that’s a massively competitive market.” “What is that differentiation when it’s not ‘powered by Vice’? It’s a very hard thing to differentiate in a marketplace when you’re talking about culture and creativity – because so many others are.” Virtue has established a heavyweight reputation among a set of peer agencies created by rival publishers, including names as diverse as The New York Times and LadBible. Business consultant Mark Sandford, who helped to establish Shortlist Media’s in-house creative agency Family, says: “They have got a great reputation in the market as great content creators for brands.” There’s a future for the business, he says, “if brands are still confident that they can deliver on what they want. Their big thing is reaching young people authentically and making sure that the content they’re putting out is relevant and engaging, and they are very good at that. It’s something they can certainly build on for the future.” And though Virtue operates in a competitive agency space, he suggests Vice’s connection to younger audiences has given it a “leg up” that could provide a distinct foundation even after a potential separation. Publisher-owned agencies are, however, very closely tied to their parent companies. McKinlay notes that “for a business like Alpha Grid, truly our differentiation is our ownership by the FT. There are no other creative businesses owned, supported and invested in by the FT.” As such, “the majority of our clients come to us via the FT… to reach its audiences of C-suite decision makers and financial influencers. That has historically always been the majority of the business. “We do work with clients that might not want to spend on FT.com and want content for their own channels. That’s where the real competition lies because any agency can build content for clients and lots of clients can do it themselves.” Though the studios have different clientele and different target audiences, she says the principle applies to Virtue, too. One media executive, who asked not to be named, was skeptical Virtue would be attractive to an acquisitive agency group without its umbilical cord to Vice. “Would anybody buy it? I doubt it very much. I can’t see any of the agency groups buying it. I don’t know what you would buy.” The primary temptation for a potential acquirer, they suggested, would be the agency’s talent. “There may be individuals within [Virtue] that have specific knowledge of certain formats. The speed of being able to turn around content on social platforms, the whole idea of being able to generate engagement… most creatives in agencies, even the cool ones, wouldn’t be able to do that.” It’s not just the association with Vice’s brand. The publisher’s access to first-party data is an invaluable aid to creative agencies like Virtue, says Sandford. “The advantage of having real first-party audience insight is great for forming those ideas and making sure they get the best outputs,” he says. Vice may yet reach an agreement with a buyer that takes the entire group, keeping Virtue and its parent company intact. But even then, Virtue will likely come up against heavy competition from other agencies hungry for its share of youth-focused brand budgets. “No one can rest on their laurels,” says McKinlay. “Innovation across formats, across messaging, deployment of AI, you do need money for all of those things.” Sandford agrees that Virtue will likely find other agencies parking their tanks on its lawn. “Without investment… other agencies are going to be looking and saying: how can we replicate that? They’re going to see a gap in the market to counter what they’ve done.” A Virtue spokesperson declined to comment for this story. 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Green Square advises Rainmakers CSI on its acquisition by STRAT7

We are delighted to have advised strategy, insight and planning consultancy Rainmakers on its acquisition by global strategic insight and customer analytics group STRAT7. Specialising in delivering profitable growth strategies based on insight, Rainmakers CSI provides consultancy services to B2B and B2C clients spanning a range of sectors, including financial services, FMCG, healthcare, media and entertainment. Clients include Diageo, Kenvue (J&J), MetLife and Nomad Foods. Rainmakers has strong capabilities in the high-value areas of Brand Strategy & Development, Category Leadership and Customer Strategy with a deep understanding in delivering large-scale Market Scoping Analysis globally. The majority of the company’s work originates in the US and the acquisition will strengthen STRAT7’s position in the North American market whilst simultaneously enabling both businesses to take advantage of each other’s consulting, technology, data and insight solutions.

Colin Buckingham, CEO, Rainmakers commented:

“Being part of STRAT7 gives us the opportunity to scale our own proposition, bring greater value to our clients, offer exciting new opportunities to our people, and expand our business. We will gain access to STRAT7’s extensive range of technology-powered data and insight solutions, their fantastic client base, and their global capabilities. It’s probably a cliché, but we couldn’t have done this without Green Square. They understood Rainmakers from the start – not just what we do but where the magic and real value lies within the business. They articulated our proposition and positioning very clearly, which meant that we attracted interest from the right kinds of potential partners and have found an excellent new home in STRAT7. Green Square supported us at every stage of the process, from developing an initial strategy right through to completion. They worked seamlessly with our lawyers, TLT, and our accountants, Alvis, and that was critical to getting us to the right outcome. Above all, Green Square’s approach is very human. It has always been important to us that the decisions we made worked for the owners as individuals and for our employees and clients, and Green Square have enabled us to achieve this.”

Tony Walford, Partner, Green Square commented:

”Working with Colin, Sarah and Nick on this transaction was a real pleasure, both personally and professionally. Rainmakers continued its strong growth during the sale process, particularly in the US, which is a key market for STRAT7 whose Incite agency already has US infrastructure in place. There was clear synergy between both parties’ capabilities and their clients. A lot of time was invested in getting to know each other, planning how offerings could be enhanced because of the combine, and how Rainmakers would integrate within Incite. These are the things that ensure post-acquisition mutual success, not only for the shareholders in each case, but just as importantly their staff and their clients. This is the ninth transaction in the research and insight space completed by Green Square, a sector in which we are proud to have deep and specific expertise”. STRAT7 Rainmakers CSI

WPP double deal shows influencer agencies are top network M&A target. Barry Dudley quoted in The Drum

A recent ‘flurry’ of deals for specialist influencer agencies indicates the sector has become important industry crossroads, say M&A experts. British holding company WPP made two significant deals late last month. It acquired Obviously and Goat – both agencies active in the social and influencer space, both in the same week, both with the intention of making its established flagship networks GroupM and VMLY&R more competitive. The timing might be a coincidence, but the deals themselves aren’t. Indeed, they’re a sign that confirms the industry’s biggest players have come to see the influencer sector as a serious business. According to Barry Dudley, partner at media and marketing M&A advisors Green Square, WPP’s pair of deals showed the agency giant was fighting to keep up with competitors. “When these two landed, it looked to me like WPP was playing catch-up. They bought probably the two biggest [agencies] they could get their hands on… and they’re not going to go hungry for work,” he says. “They’re good things to have bought, it just feels like they got to the party quite late.” Before WPP’s move, Publicis Groupe sprung for Perlu, while S4 acquired XX Artists last year. Across the Atlantic, Omnicom launched LevelUp OAC, an influencer and gaming practice. Green Square analysis shows that in addition to Obviously and Goat, the last six months have seen agency acquisitions by a range of groups in a lower weight class – including deals for Social Chain by Brave Bison, Born Social by Croud and Populate Social by Mission Group. There’s also been activity from lesser-known names such as Keywords Studios, Dolphin Entertainment and Velstar. Farther back, you might look to Plus Company’s deal to merge Singaporean influencer shop Kobe into We Are Social. Read more  

B Corp makes agencies attractive to dealmakers – it’ll change your business model too. Nick Berry writes in The Drum

Columnist Nick Berry of M&A advisory practice Green Square sits down with Engage Interactive’s Alex Willcocks to find out what B Corp status has meant for the digital agency. Back in August, I wrote about how environmental and social credentials are an increasingly important value driver and influence on M&A activity. Since then, there is no doubt that both the backlash against greenwashing and demands for agencies and clients to show true sustainability commitments are growing stronger. London has now been dubbed the B Corp capital of the world and the UK has over 1,000 B Corps, with more businesses seeking accreditation all the time. In the agency world, Havas was an early champion of the B Corp movement and was accredited in 2018. Xavier Rees, chief executive of Havas London at the time, said: “As well as being the right thing to do, there is a substantial business benefit to B Corp. With people increasingly environmentally and socially conscious, and with global clients now expecting their suppliers to have a point of view on these issues, B Corp certification will be a key differentiator when attracting both talent and new business in an increasingly competitive environment.” This message resonates even stronger, five years on. Agencies have always acted as a barometer of the public’s consciousness. They are in a powerful position to lead clients in the right direction towards real change and true sustainability, as opposed to tokenism and empty promises to which consumers are now wise. So, I caught up with Alex Willcocks, chief exec of Engage Interactive, a digital agency based in Leeds, to get under the skin of how the process of becoming a B Corp has helped support and enhance its internal culture and external perception.

So Alex, tell me what made Engage become B Corp certified?

“B Corp first appeared on our radar in early 2020, at which time only around 300 UK businesses had become accredited. There were some brands I already admired on the list, such as Alpkit, Cook Food and Patagonia, which made us look further into the certification. On digging deeper, it was reassuring to see we were actually already doing a lot of the things B Corp is looking for. Naturally, we had a number of areas to work on and improve, but it was definitely a door half open, which gave us the confidence to proceed with the full process.”

Has B Corp status helped to attract and retain staff?

“It certainly helps attract and recruit the right kind of people, who are looking for a more holistic work experience versus perhaps being solely motivated by salary. “Churn is one of the biggest costs to a business. Not just in money, but also in disruption and time to onboard and integrate. That’s why keeping an engaged and happy team is so important to me. Going through the process encourages you to improve your workplace diversity and inclusivity as you strive to score better in these areas, helping you make sure everyone in the business feels valued and has a sense of belonging. It’s also proven that businesses with highly engaged employees are more likely to significantly outperform their industry peers in terms of growth in profit.”

How did clients react to the news?

“The reaction was unanimously positive. We try to work with brands that are in some way making their own positive impact, be that through B Corp or other initiatives. Many of them were therefore already familiar with the process, so appreciated the effort and time taken to get certified, which ended up being about 12 months from start to finish.”

Has B Corp status changed the way you do business or look for new clients?

“It’s definitely helped shape our new business strategy. Our vision is to become the digital agency of choice for brands using business as a force for good. Our growth plan, therefore, has a clear focus on getting on the radar of more brands that align with this vision and speaking to them about how we can fuel their growth online through the three core pillars of our offering; people, purpose and performance. Each pillar’s legitimacy is supported by a relevant accreditation, so for our people that is our Great Place to Work certification; for our purpose, it is our B Corp Certification; and for our performance, Engage is the UK’s highest-rated B Corp Agency on The Drum Recommends. We’re confident this will be a compelling enough story and proposition to attract more like-minded clients to work with us and enable growth while ensuring that we deliver exceptional service to our existing clients and retain them.”

Any concerns about the movement?

“While the B Corp movement is still relatively small, it’s definitely gathering pace and is one of the most common topics I get asked about by other business owners and brands. Some people have concerns over what happens when B Corp is just something every business has and becomes less of a differentiator. Personally, I think that would be fantastic because if there are more businesses with B Corp, there are more better businesses. The other way to look at it is you risk getting left behind in a competitive market, you may struggle to attract like-minded talent and could miss winning key contracts as procurement starts to ask for certifications such as B Corp as a prerequisite to pitch.”

What has been the biggest benefit of achieving B Corp status?

“I’d have to say the network it has opened us up to. The wider UK B Corp community is very active through the ‘B Hive’ (get it?) and there’s a genuine passion for championing and growing the movement. More locally, the community has put us in contact with some fantastic companies, all of which have a similar view of the world and want to make a positive impact.”

What will this achieve in the long run for Engage?

“I just hope it legitimizes Engage as a business that cares about how we do business. This in turn should help us attract the right kind of people to join us and the right clients to want to work with us. And if you’ve got great clients and a great team, I think that’s something to be proud of.”

Evolution rather than revolution

A lot of the points cited by Alex above are fundamental to building a solid business. So becoming a B Corp seems more like evolution as opposed to revolution from a company culture perspective. This naturally underpins a solid platform for growth and, when the time is right, will ensure many ticks are in the right boxes for acquirers. There is a growing number of examples in a variety of sectors where acquirers have targeted B Corps. Unilever was proactive earlier than most, with five different B Corp acquisitions in 2016 and 2017. Other conglomerates have followed suit and actively encourage their brands to pursue accreditation. Coca-Cola’s Innocent Drinks obtained B Corp status in 2018 and Danone proudly promotes the fact 70% of its group global sales are now from its various B Corp entities. Banks through to private equity firms are now using the B Impact Assessment to review their internal activities and that of their portfolios. So as acquirers become more comfortable with what’s involved in obtaining B Corp status and what it means operationally, this will help in due diligence. They will understand the rigorous assessment that has already taken place in key areas and it will help agencies stand out as well-structured, progressive and differentiated. Read more